TERMS OF SERVICE

1. THE SELLER AND THESE TERMS
This online store at boltharbour.space is operated by [LEGAL SELLER NAME], trading as BoltHarbour Tools ("we", "our", "us"). These Terms govern use of our website and orders placed with us. Our real business and contact details are provided in the Contact Information page.

2. MANDATORY CONSUMER RIGHTS
Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable consumer guarantees under the Australian Consumer Law (ACL), Schedule 2 to the Competition and Consumer Act 2010 (Cth). The ACL may apply when an overseas business sells directly to consumers in Australia. Where the ACL applies, goods must meet the relevant consumer guarantees, including acceptable quality, matching description and fitness for disclosed purposes.

3. PRODUCT INFORMATION
We sell individually listed tools and accessories. We endeavour to give accurate descriptions of brands, models, sizes, specifications, condition, quantities, inclusions, intended uses, compatibility and material safety limitations. Photographs are intended to illustrate the described product; any material variation or image showing optional accessories must be clearly identified. A "tool-only" listing includes a battery or charger only if explicitly stated.

4. BRAND REPRESENTATIONS
References to brands, trademarks or product names identify products or compatibility only where truthful. Nothing on this website should be understood as a claim of official affiliation, manufacturer approval or authorised dealership unless expressly and accurately stated. All authenticity, origin and warranty claims must be factually supportable.

5. ELECTRICAL AND PRODUCT SAFETY
We seek to supply products that comply with applicable Australian product safety requirements, including relevant mandatory standards, bans, recalls and electrical equipment obligations. Product availability may be restricted if safety, certification or shipping requirements cannot be met. Customers must follow supplied use and safety instructions. Never operate visibly damaged or recalled electrical tools or unsafe batteries. Contact us if you have a safety concern.

6. PRICES, TAXES AND CHECKOUT
Product prices, mandatory taxes and unavoidable charges are disclosed clearly and the total payable is shown before order confirmation, as required by applicable law. The store's actual checkout currency is [AUD OR USD — VERIFY]. Delivery charges and any applicable import-related costs must be identified accurately before payment where known or explainable. Your card issuer may apply currency conversion charges. We will not add a fee after checkout that was not properly disclosed or agreed.

7. ORDERS AND PAYMENT
Submitting an order is an offer to purchase the listed goods. We may accept or decline an order for a legitimate reason, such as stock unavailability, suspected fraud or a clear pricing mistake, consistently with applicable law. If payment was taken and we cannot fulfil the order, we will contact you and provide a refund or other lawful resolution. We do not apply a blanket 30% cancellation penalty. Payment methods shown at checkout are the methods actually available.

8. DELIVERY, SHIPPING AND TITLE
We deliver to the destinations displayed at checkout. Dispatch location, estimated processing time and delivery windows are explained in the Shipping & Delivery Policy. Please supply a deliverable address and contact details. Tracking information will be sent when available. Delays and loss will be addressed in accordance with the applicable law and our Shipping Policy; delivery of an item is not conclusively proved only by generating a tracking number.

9. CHANGES AND CANCELLATIONS
Contact us promptly if an order needs changing or cancelling. We will try to assist before dispatch. After dispatch, a voluntary change-of-mind return is available only to the extent described in our Returns & Refunds Policy; separate rights under applicable law continue to apply. We do not charge arbitrary cancellation fees.

10. RETURNS, FAULTS AND WARRANTIES
Our Returns & Refunds Policy explains any optional change-of-mind returns and how to request help for faulty, unsafe, incorrect, damaged or undelivered goods. A voluntary time limit does not cut off statutory consumer guarantees. Any separate manufacturer or store warranty is additional to legal rights, not a substitute for them.

11. WEBSITE USE
You must not misuse the website, attempt unauthorised access, distribute malware, infringe intellectual property or submit unlawful or misleading content. We may reasonably restrict site access where necessary to protect customers or the store, subject to applicable law.

12. PERSONAL INFORMATION
Our Privacy Policy explains how personal information is collected, used, disclosed and secured. It should be read alongside these Terms. We handle personal information in accordance with laws applicable to our actual operations.

13. THIRD-PARTY SERVICES
Some functions may be provided by payment providers, couriers, hosting or other service providers. Their separate terms may apply to use of those services. Nothing in this clause excludes our responsibility as seller where the law imposes it.

14. CHANGES TO TERMS
We may update these Terms for future use of the website. The terms applying to an accepted order will not be retrospectively altered to remove customer rights. Material updates will be identified by their revision date or communicated where appropriate.

15. LIABILITY AND GOVERNING LAW
Nothing limits liability for consumer guarantees, misleading conduct, product safety or other liability that cannot lawfully be limited. Subject to mandatory protections, disputes are addressed under applicable law. A contractual choice of law, if later added after legal review, does not remove applicable statutory rights of Australian customers.

16. CONTACT
BoltHarbour Tools
Email: service@velmorastore.space
Website: boltharbour.space