SHIPPING & DELIVERY POLICY

1. WHERE WE SHIP
We currently ship to the Australian destinations available at checkout. Some products or destinations may be restricted for size, weight, dangerous-goods requirements or other lawful reasons. We do not claim local Australian inventory unless the goods genuinely ship from an Australian warehouse.

2. DISPATCH ORIGIN AND ORDER PROCESSING
Orders are dispatched from 455 George Street, Sydney NSW 2000, Australia. Our usual processing time is [X–Y] business days after payment confirmation, excluding applicable holidays. Items may be dispatched separately if this is disclosed to the customer. A processing estimate is not a guarantee that all orders will be ready by a particular time.

3. SHIPPING METHODS AND ESTIMATES
We use Available carriers shown at checkout. Estimated delivery within Australia is [X–Y] business days after dispatch for [RELEVANT DESTINATIONS], with any regional or remote-area variations shown before purchase. Shipping rates are calculated and displayed at checkout. Delivery estimates must be based on actual carrier and warehouse performance; do not insert an unrealistically short promise.

4. TOTAL PRICE, GST, IMPORT DUTIES AND CURRENCY
The total checkout price and any unavoidable charges will be clearly disclosed. The checkout currency is [VERIFY AUD OR USD]. We will correctly disclose applicable GST, customs or import charges and responsibility for those costs based on the real sales and delivery arrangement. If an Australian customer must pay a separately assessed border charge, this must be explained prominently and truthfully before purchase; avoid generic language that unexpectedly shifts all costs to the buyer.

5. ORDER CONFIRMATION AND TRACKING
Once an order has been accepted, we provide an order confirmation using the contact details supplied. When a shipment is dispatched and trackable, we provide tracking details where available. Tracking can take time to update; however, providing tracking does not by itself establish successful delivery.

6. ACCURATE SHIPPING INFORMATION
Customers should give a complete, correct delivery address and contact telephone or email. Contact us promptly if something is wrong. We will try to update details before dispatch, but cannot guarantee an address change once a carrier has the parcel. We will respond fairly to delivery disputes and will not automatically deny statutory rights for every addressing or carrier problem.

7. DELAYED, MISSING OR DAMAGED PARCELS
If tracking is delayed, a package appears lost, goods are damaged in transit or no parcel arrives by the agreed time, contact service@velmorastore.space. We will investigate with the carrier and provide updates. If goods are not delivered as agreed, or within a reasonable time where no specific time was agreed, we will meet applicable legal obligations, including providing a remedy where required. Please retain delivery packaging if practical, but discarding packaging does not automatically remove legal rights.

8. POWER TOOLS, CHARGERS AND LITHIUM BATTERIES
Some batteries, power tool kits and related items may be subject to restricted transport services, packaging and dangerous-goods conditions. We will use only lawful and suitable methods and inform buyers of material shipping restrictions. If a product cannot be lawfully delivered as promised, we will contact the customer for an appropriate resolution; we will not remove or replace a material promised component without agreement.

9. CONTACT
Store: BoltHarbour Tools
Email: service@velmorastore.space
Website: www.boltharbour.space